Symanto collects and processes the data of its customers for different purposes and to varying extents. Personal data is saved and used for the following purposes:

 If you enter into a contract with Symanto, the personal data of the individuals involved in the project at your company will be collected and processed. During the process, the contact data of your company, the departments involved and your staff will be collected and processed in particular.

Data from the contractual relationship is used to fulfil the agreed contractual obligations that we have to customers and to be able to contact them. The data collected is also needed in order to fulfil warranty claims, to prove the fulfilment of contractual obligations or to be able to contest any asserted liability claims. The collection and use of the data are absolutely necessary for the fulfilment of the contract and the implementation of the (pre-)contractual measures.

Furthermore, Symanto collects and uses the personal data of its customers to send them important information or updates on Symanto’s products and services. This includes, in particular, important safety information or significant changes to products, services or this data protection policy. The legal basis for the processing of data for these purposes is Symanto’s legitimate interest in adapting to fulfil new legal requirements and rectifying product defects, in fulfilling its legal obligations and in offering high-quality product support. The collection and use of this data may be absolutely necessary for compliance with existing legal regulations.

If you contact Symanto by telephone, email, online or in person, we will collect personal data, such as your name, address, telephone number, email address and communication preferences, and will send you information about Symanto’s products and services. We use this information in order to provide you with customer service and product support and to monitor the quality and type of customer service and product support. Furthermore, Symanto would like to improve its products and services for its customers in the future. This entails carrying out customer satisfaction surveys so that we can understand the expectations of our customers better and can adapt our services to meet their needs. The legal basis for these purposes is Symanto’s legitimate interest in offering high-quality product support and in being able to meet its pre-contractual obligations. 

We would also like to inform our customers about Symanto’s other products and services in the future. For this reason, personal data is used for advertising purposes and for sending out marketing information either after receiving express consent to do so or to the extent permissible by law. The legal basis for the processing of data for these purposes is either the data subject’s express consent or Symanto’s legitimate interest in offering the customer optimal support when realising economic enhancements.

If and when Symanto collects or uses data for this purpose after obtaining prior consent, the customer may revoke his/her consent with future effect at any time. Revocation of consent – as well as the granting of consent – may take place verbally, in writing or in text form.

Symanto processes the personal data of its customers by employees within the company to the greatest extent possible. There are various specially trained staff members at Symanto who save and process the personal data within their department.

Additionally, it may be the case that this data is shared within the Symanto Group or with third-parties in order to be able to offer the customer optimum service. If and when necessary, legally stipulated contractual arrangements will be concluded and/or relevant security provisions under data protection law will be complied with in this case.  Recipients of personal data generally can be:

• The owner and employees of Symanto
• The owner and employees of companies affiliated with Symanto
• Financial institutions for the purpose of settlement and collection of payment claims
• Suppliers and freelance service providers
• Tax consulting firms for the purpose of tax and/or accounting work
• Financial accounting firms for the purpose of accounting work
• Law firms for the purpose of safeguarding legitimate interests and obtaining legal advice.
• EDP service providers within the scope of maintenance of our EDP system
• Companies for billing purposes
• Marketing
• Administration
• Strategy partners

Due to existing statutory inspection or reporting obligations, Symanto may be obligated to send certain information to the competent authorities.

Symanto can disclose your personal data to a third party: (a) if your valid consent has been submitted concerning this matter; (b) in order to comply with a valid subpoena, legal order, court order, legal action or another legal obligation; (c) in order to enforce conditions or directives; or (d) in order to exercise legal remedies or to defend legal claims if needed. 

Furthermore, your personal data can be transmitted to affiliated companies, subsidiaries or third-parties in the event of restructuring, a merger, sale, joint venture, assignment, transfer or other form of divestiture of business operations, business assets or shares of Symanto unless it is either in whole or in part related to insolvency or similar proceedings; it can only be transferred to one of the said parties that we transmit personal data to as long as they are not permitted to process your personal data in another manner other than is described in this data protection notice without informing you about this and without obtaining your consent in the event it is required under applicable laws.