Terms of Service

Welcome to the Insights Platform by Symanto. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Symanto’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. Symanto GmbH & Co KG (“us”, “we”, or “our”) operates the insights.symanto.net website (collectively, the “Website” or “Service”). Last updated: October 20th, 2019

Accounts and Membership

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Disclaimer of Warranty

You agree that your use of our Website or Services is solely at your own risk. You agree that such Service is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Accuracy of Information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Intellectual Property Rights

The Customer acknowledges and agrees that all Intellectual Property in the Subscription Services and all rights thereto are solely owned or licensed by us. Except for the License and other rights specifically granted hereunder, nothing in these Terms gives the Customer any right, title or interest in, to or under any Intellectual Property, and to the extent the Customer acquires rights in the Intellectual Property, the Customer assigns such rights to us and waives any moral rights it may have in the Intellectual Property to and in favor of us, and shall do all things requested to give effect to this from time to time.

All Intellectual Property shall be deemed to be Confidential Information of us, and the Customer shall be bound by all confidentiality provisions with respect thereto. If the client provides Symanto with text data of third parties (e.g. of client communication (CRM), access tokens for Facebook, client-owned forums/blogs and therein contained texts or contents of other client sources), the client explicitly ensures that their client’s permission has been obtained for the transmission and processing of the data in compliance with the applicable data protection regulations.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Both parties can terminate the subscription before the end of the then-current subscription period by terminating their membership within the account settings.

(1) Yearly subscriptions will be renewed for another 12 months at the end of the subscription period in the absence of a termination. The termination has to be made 30 days before the end of the subscription period by contacting support@symanto.net. The cancellation will take effect the day after the last day of the current subscription period, and your account will be deactivated.

(2) Monthly subscriptions will be renewed at the end of each subscription period, unless you terminate your subscription before the end of the then-current subscription period by contacting support@symanto.net. The cancellation will take effect the day after the last day of the current subscription period, and your account will be deactivated.

API Terms

Customers may access their account data via our API (Application Program Interface). Any use of the API, including use of the API through a third-party product that accesses the Website, is bound by the terms of this agreement plus the following specific terms:

You expressly understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from your use of the API or third-party products that access data via the API. Abuse or excessively frequent requests to us via the API may result in the temporary or permanent suspension of your account’s access to the API. We, in our sole discretion, will determine abuse or excessive usage of the API. We will make a reasonable attempt via email to warn the account owner prior to suspension. We reserve the right at any time to modify or discontinue, temporarily or permanently, your access to the API (or any part thereof) with or without notice.

Indemnification

You agree to indemnify and hold us and our affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event will we, our affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if we have been advised as to the possibility of such damages or could have foreseen such damages.

To the maximum extent permitted by applicable law, the aggregate liability of us and our affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to our for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Prohibited Uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Billing and Payments

You shall pay all fees or charges to your account in accordance with the fees and charges in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after free trial period ends, and not when you enter your billing details (which may be required prior to the commencement of the free trial period). If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase.

We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/ phone number provided at the time the order was made.

All the fees are quoted exclusive of taxes and similar duties imposed by the tax authorities and customers obliged to reimburse Symanto for such taxes. If the payment is not made successfully, we may terminate or suspend/deactivate your account immediately. If the customer wants to file a complaint about an invoice, such complaint shall be made no longer than 30 days after the date of invoice. Otherwise customer shall be deemed to have accept the correctness of the invoice.

Basic Research

We shall be entitled to apply the methodical and scientific experiences gained from the execution of the contract to its basic research.

Free Trial

We may give free trials to selected customers. The trial ends automatically after the during the subscription process fixed free-trial period, from which on you will not be able to further use our Service. The data you uploaded will remain on our platform until you either choose to delete it, or if you request the deletion of your account. In case you would like to continue using the Website after the free trial, you can purchase a subscription.

Copyright

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Acceptance of These Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Changes to Terms of Service

We may update our Terms of Service from time to time. We will notify you of any changes by posting the new Terms and Conditions to this page and informing existing users by email. You are advised to review these Terms and Conditions periodically for any changes. Changes to this document are effective when they are posted on this page.

Law and Jurisdiction

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Germany.

Contact Us

If you have any questions about this document, please contact us at info@symanto.net

Über Symanto

Symanto ist Vorreiter in der Kombination von Psychologie und künstlicher Intelligenz um tiefgründige Erkenntnisse über menschliche Motivationen, Standpunkte, oder Emotionen hinter Verhaltensmustern zu erlangen.

Unser einzigartiger Algorithmus stützt sich auf die Prinzipien der Psychologie, Natural Language Processing und künstlicher Intelligenz. Dies ermöglicht uns Daten auf Basis von Charaktereigenschaften des Autors und der wahren Bedeutung des Texts zu vermenschlichen.

Wir stützen uns auf Vielfältigkeit innerhalb unseres Unternehmens, indem wir diverse Kulturen, Fachgebiete, Fähigkeiten und Expertisen sowohl vereinen als auch fördern. Dies ermöglicht uns innerhalb eines dynamischen internationalen Umfelds schnell zu wachsen.

Bleiben Sie in Kontakt

Symanto Research GmbH & Co. KG
Pretzfelder Strasse 15
90425 Nürnberg

info@symanto.net
+49 911 – 378466 – 33

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